Introduction

At College Network, we value your privacy and are committed to protecting your personal information.

By using our platform and counselling services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

This policy is governed under the provisions of the Information Technology Act, 2000 and applicable Indian laws.

Information We Collect

We may collect the following information:

• Personal identification information (name, address, phone number, email address, etc)
• Rank, category, and other academic information
• Home state and other demographic information
• college and branch preferences
• Payments are processed via secure third-party payment gateways. We do not store your card or banking details.

We may automatically collect limited technical information such as:

• IP address
• Browser type and version
• Operating system
• Usage data and analytics
• Login timestamps
• Page Visited

Information We Do NOT Collect

We do not store:

• Banking details
• Credit or debit card information
• Other sensitive financial information

All payments are processed securely through trusted third-party payment gateways.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our counselling services
• Communicating updates, support, and important information
• Matching you with suitable counsellors
• To communicate with you about your account and our services
• To improve our platform and services
• To comply with legal obligations
• Security purposes

Information Sharing

We do not sell, trade, or rent your personal information to others. We may share your information with trusted third parties who assist us in operating our platform, conducting our business, or serving you, so long as those parties agree to keep this information confidential.

We may also disclose your information when we believe it is necessary to comply with the law, enforce our site policies, or protect our rights, property, or safety.

Cookies & Session Data

College Network may use cookies, local storage, and session technologies to:

• maintain user sessions
• improve user experience
• remember preferences
• analyze platform usage

Users may disable cookies through browser settings, though some features may not function properly.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Counsellor Privacy

Counsellors on the platform may choose to remain anonymous.

Users agree not to request or force disclosure of counsellor identity or personal contact details.

Data Retention

We retain your data only as long as necessary to provide our services and comply with legal obligations.

We may retain certain records (such as counselling interactions) for internal analysis and dispute resolution.

User Rights

You have the right to:

• Access your personal information
• Correct or update your personal information
• Delete your personal information
• Object to the processing of your data
• Request restriction of the processing of your data

Certain information may continue to be retained where required for legal or regulatory purposes.

To exercise these rights, please contact us at helpdeskcollegenetwork@gmail.com

Account Security

Users are responsible for maintaining the confidentiality of their login credentials and account access.

College Network shall not be responsible for unauthorized access caused by:

• credential sharing
• Unauthorized use of account information
• user negligence
• third-party compromise outside our control
• Any other circumstances beyond our control

Communication Consent

By using our platform, users consent to receive:

• service-related notifications
• counselling updates
• account notifications
• payment confirmations
• important announcements
• support communications

These communications may occur through:

• Email
• Push notifications
• In-app messages
• WhatsApp messages
• Telegram messages
• SMS

We do not send spam and users may opt out of non-essential communications where applicable.

Safety Monitoring & Moderation

We actively monitor the platform to ensure a safe and respectful environment for all users. This includes moderating content, addressing reports of inappropriate behavior, and taking necessary actions to protect user safety.

Third-Party Services

We may use trusted third-party services for:

• Payment processing
• Cloud storage
• Analytics and reporting
• Customer support
• Communication tools
• Hosting

These providers may process limited user information as necessary to provide their services securely and efficiently.

Children / Minors

If a user is under 18 years of age, use of the platform shall be deemed to occur under parental or legal guardian supervision and consent.

We do not knowingly collect data from minors without consent.

Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the content or privacy practices of these websites. Please be aware that when you leave our platform, other sites may have different privacy policies that you should review.

Counselling & Academic Data

Information such as ranks, preferences, categories, home state, and counselling choices is collected solely for educational guidance and platform functionality.

Users are responsible for verifying all counselling-related decisions through official counselling authorities.

Changes to Policy

We may update this Privacy Policy from time to time.

Continued use of the platform means you accept the updated policy.

Jurisdiction

This policy shall be governed by the laws of India.

All disputes shall be subject to the jurisdiction of courts in [Your City].

Contact Us

If you have any questions about this Privacy Policy, please contact us at helpdeskcollegenetwork@gmail.com